We are not a medical insurer, our services are offered on a discretionary basis. This means we decide on whether or not we can help you and we therefore, look at each case on an individual basis.
At Benenden we're a different kind of healthcare provider, putting our members at the heart of everything we do, to help them to with their healthcare needs.
Our members are our biggest advocates
We currently have a membership of over 830,000. Our members and their stories are the best way to show what makes Benenden a special organisation.
Already a member?
Register now or login to your Benenden account to access exclusive member rewards, update your personal details and much more.
How it works
At Benenden we’re an alternative to private healthcare, putting our members at the heart of everything we do, to help them to enjoy the very best of health. We are not a medical insurer, our services are offered on a discretionary basis. This means we look at each case on an individual basis to understand how long waiting lists could affect your employment or personal life and we will do our very best to help.
We’re a mutual, not-for-profit organisation
We’ve been caring for our members for over 110 years and we’re not here to make profits. The only people who profit are our members, using the services. The monthly member contribution of £9.10 per person, per month, covers the cost of our services. There are some services which we cannot provide. Offering such services would not only push up the monthly cost of membership but impact on the vast range of services that we provide.
Things you need to know
- No quotes, no excess – The price to join us is £9.10 per person, per month
- No upper age limit – Plus under 16’s can be added to existing memberships
- No contract – You will not be under contract with Benenden and you can cancel at any time
- Everyone is accepted – All UK residents can join us regardless of their medical history
- Waiting lists – We aim to relieve the worry of long NHS waiting lists and get you diagnosed, treated and back on your feet as soon as possible
To fully understand how we work and why our services are offered on a discretionary basis we've created a short video for you to watch.
(Running time 2:29)
Our health services
At Benenden, our members experience healthcare with a difference. You can protect anyone under your membership, there are no upper age limits, and no restrictions based on medical history. Our services are discretionary, which means we work in harmony with the NHS to help our members when they need us most. To make the best use of our members’ funds, we sometimes recommend staying with the NHS but in many cases, we’ll be able to help you.
Services you can request:
Services you can request immediately Immediately
After 6 months
Round the clock reassurance knowing you can speak to a qualified UK-based GP day or night. Find out more
Our Member Services team can help with many different health and lifestyle concerns, including directing you to local, specialist support groups. Find out more
Psychological Wellbeing 24/7 Helpline
Help with a range of topics including, relationship problems, money worries and much much more. Find out more
Through Grace Consulting we can help you assess your current circumstance and help you make an informed decision. Find out more
We've teamed up with like-minded partners to bring you and your family a range of exciting offers including; short breaks, attractions and theme park tickets, magazine subscriptions, exclusive product discounts and much more! Find out more
Packed with industry leading advice, interviews with household names, news stories and articles on how to keep your mind and body healthy. Find out more
Services you can request after 6 months
If your consultations and tests are delayed we may be able to help get you a fast diagnosis. Find out more
If the NHS waiting list is causing you distress we may be able to help by funding a quicker appointment. Find out more
Self managed or face-to-face physiotherapy may be offered to you if NHS delays are causing you distress. Find out more
If you're experiencing a delayed service through the NHS we may be able to help support you with stress, bereavement and much more. Find out more
Our nurses can provide you with a simple treatment plan that's right for you to treat urinary tract symptoms. Find out more
We may be able to help you if you are experiencing financial hardship as a result of treatment following a diagnosis of cancer or TB. Find out more
What we do not cover
To keep the cost of membership affordable some services are not included. Review the range of services we do not cover.
Guide to Society Services
As a mutual community we’re committed to treating every member fairly. We aim to provide a range of discretionary services that
will help our members and to deliver them with care, compassion and understanding. This guide has been created to help outline who’s eligible to request our help, the range of services you can currently request and those services we're unable to help with.
Benenden operates according to a rule book, which contains the Benenden Healthcare Society Limited’s memorandum and rules.
How we apply discretion
When you ask for our help we assess the request on its merit, judging whether the need for care is something we can help you with. Be it through sound advice and counselling or prompt diagnosis and treatment, we will consider it all.This individual approach means we may be able to help alleviate the distress long waiting lists can cause.
How to request our diagnostic and treatment services
To access our diagnostic and treatment services you must have been a member of Benenden for more than six months.
Changing your payment method & adding additional members
If you would like to make changes to the way you pay or add additional persons to your membership please complete the appropriate forms.
If you're already a member you can make changes to your membership via My Benenden
We arranged for Alan to see a specialist the very next day.
We helped Darren's daughter Helena with an MRI scan and treatment.
Jean received prompt carpal tunnel surgery which gave her the use of her hands back.
Derrick received keyhole knee surgery 7 months quicker than on the NHS.
We helped Rebecca get physiotherapy the same day.
We helped Kevin get a speedy diagnosis.
Ann discovered she needed an urgent heart bypass a year after joining
†£10 M&S gift card when you join and a further £10 for every person added onto your membership
Why not extend that to the people you care about by adding them to your membership when you join. Not only will you have the reassurance that they will be looked after too but they’ll have access to the full range of healthcare services at the same price.
As a thank you, we’ll give you a £10 M&S gift card and a further £10 for every person you include on your membership. Offer continues until midnight 12th March 2018.
Terms & Conditions
- If you are a new member you’ll receive a £10 M&S gift card plus a further £10 for every family member you add to your policy when you join. Offer continues until midnight 12th March 2018.
- To qualify for the incentive, the new joiner must add 2 or more family members at the time of joining, and all joiners must remain with the Society beyond the 14 day cooling-off period.
- This offer is only applicable for new members, and not available for existing members.
- Gift cards will be sent within 52 days of the join date. No alternative to this promotion will be offered.
- Offer subject to availability. We reserve the right to withdraw or change this incentive at any time.
Whether you prefer to join online or via the telephone, joining Benenden is easy
You can join us online day or night, all year round. All we need are a few personal details, we accept pre-existing conditions so there's no need to provide us with a history of your health. Joining Benenden is quick and simple. You can pay monthly or annually by direct debit or annually by debit/credit card.
Once you've joined us, you will receive a welcome email within 30 minutes and your welcome pack in the post within 10 days.
If you would like to join via the phone our member enrolment team are waiting to take your call and are happy to answer any questions you may have.
Please call 0800 414 8100
Lines are open 9am to 5pm, Monday to Friday, excluding bank holidays.