Personal Healthcare enquiries
New members
Tel: {{healthcare_number}} Tel: 0800 414 8001
Existing members
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Personal healthcare only £9.10◇ per month

  • Large network of hospitals and clinics across the UK
  • Including our CQC 'Outstanding' rated hospital in Kent
  • Diagnosis and treatment available after 6 months
  • £10 M&S gift card when you join plus a further £10 when you add a family member. Terms and conditions apply†

Discretionary personal healthcare for just £9.10◇ per person, per month

Please note the cost and benefits of Benenden membership are reviewed on an annual basis. On 1st April 2018 we will be making enhancements and changes to membership benefits and the price will increase from £9.10 to £10.25 per person per month or £123.00 if paying annually. More details can be found at

Our services

We are not a medical insurer, our services are offered on a discretionary basis. This means we decide on whether or not we can help you and we therefore, look at each case on an individual basis.

What do we cover?

We're different

At Benenden we're a different kind of healthcare provider, putting our members at the heart of everything we do, to help them to with their healthcare needs.

How it works How we're different

Our members are our biggest advocates

We currently have a membership of over 830,000. Our members and their stories are the best way to show what makes Benenden a special organisation.

See what our members think about us

Already a member?

Register now or login to your Benenden account to access exclusive member rewards, update your personal details and much more.


How it works 

At Benenden we’re an alternative to private healthcare, putting our members at the heart of everything we do, to help them to enjoy the very best of health. We are not a medical insurer, our services are offered on a discretionary basis. This means we look at each case on an individual basis to understand how long waiting lists could affect your employment or personal life and we will do our very best to help.

We’re a mutual, not-for-profit organisation

We’ve been caring for our members for over 110 years and we’re not here to make profits. The only people who profit are our members, using the services. The monthly member contribution of £9.10 per person, per month, covers the cost of our services. There are some services which we cannot provide. Offering such services would not only push up the monthly cost of membership but impact on the vast range of services that we provide.

Things you need to know 

  • No quotes, no excess – The price to join us is £9.10 per person, per month
  • No upper age limit – Plus under 16’s can be added to existing memberships
  • No contract – You will not be under contract with Benenden and you can cancel at any time
  • Everyone is accepted – All UK residents can join us regardless of their medical history
  • Waiting lists – We aim to relieve the worry of long NHS waiting lists and get you diagnosed, treated and back on your feet as soon as possible

To fully understand how we work and why our services are offered on a discretionary basis we've created a short video for you to watch.
(Running time 2:29) 

Our health services

At Benenden, our members experience healthcare with a difference. You can protect anyone under your membership, there are no upper age limits, and no restrictions based on medical history. Our services are discretionary, which means we work in harmony with the NHS to help our members when they need us most. To make the best use of our members’ funds, we sometimes recommend staying with the NHS but in many cases, we’ll be able to help you. 

Services you can request:
Services you can request immediately Immediately
After 6 months
24/7 GP Advice
Health concern support
Our Member Services team can help with many different health and lifestyle concerns, including directing you to local, specialist support groups. Find out more
Psychological Wellbeing 24/7 Helpline
Help with a range of topics including, relationship problems, money worries and much much more. Find out more
Independent care advice
Through Grace Consulting we can help you assess your current circumstance and help you make an informed decision. Find out more
Rewards & Discounts
We've teamed up with like-minded partners to bring you and your family a range of exciting offers including; short breaks, attractions and theme park tickets, magazine subscriptions, exclusive product discounts and much more! Find out more
Be Healthy magazine
Packed with industry leading advice, interviews with household names, news stories and articles on how to keep your mind and body healthy. Find out more
Services you can request after 6 months
Diagnostic services
If your consultations and tests are delayed we may be able to help get you a fast diagnosis. Find out more
Treatment services
If the NHS waiting list is causing you distress we may be able to help by funding a quicker appointment. Find out more
Self managed or face-to-face physiotherapy may be offered to you if NHS delays are causing you distress. Find out more
Psychological Wellbeing
If you're experiencing a delayed service through the NHS we may be able to help support you with stress, bereavement and much more. Find out more
Continence Care
Our nurses can provide you with a simple treatment plan that's right for you to treat urinary tract symptoms. Find out more
Financial assistance
We may be able to help you if you are experiencing financial hardship as a result of treatment following a diagnosis of cancer or TB. Find out more
Join now


Important information
What we do not cover

To keep the cost of membership affordable some services are not included. Review the range of services we do not cover. 

Guide to Society Services

As a mutual community we’re committed to treating every member fairly. We aim to provide a range of discretionary services that
will help our members and to deliver them with care, compassion and understanding. This guide has been created to help outline who’s eligible to request our help, the range of services you can currently request and those services we're unable to help with. 


Benenden operates according to a rule book, which contains the Benenden Healthcare Society Limited’s memorandum and rules.

How we apply discretion

When you ask for our help we assess the request on its merit, judging whether the need for care is something we can help you with. Be it through sound advice and counselling or prompt diagnosis and treatment, we will consider it all.This individual approach means we may be able to help alleviate the distress long waiting lists can cause.

How to request our diagnostic and treatment services

To access our diagnostic and treatment services you must have been a member of Benenden for more than six months.

Changing your payment method & adding additional members

If you would like to make changes to the way you pay or add additional persons to your membership please complete the appropriate forms.  

If you're already a member you can make changes to your membership via My Benenden

†£10 M&S gift card when you join and a further £10 for every person added onto your membership

Why not extend that to the people you care about by adding them to your membership when you join. Not only will you have the reassurance that they will be looked after too but they’ll have access to the full range of healthcare services at the same price.

As a thank you, we’ll give you a £10 M&S gift card and a further £10 for every person you include on your membership.  Offer continues until midnight 12th March 2018.

M&S Giftcard

Terms & Conditions

  • If you are a new member you’ll receive a £10 M&S gift card plus a further £10 for every family member you add to your policy when you join. Offer continues until midnight 12th March 2018.
  • To qualify for the incentive, the new joiner must add 2 or more family members at the time of joining, and all joiners must remain with the Society beyond the 14 day cooling-off period.
  • This offer is only applicable for new members, and not available for existing members.
  • Gift cards will be sent within 52 days of the join date. No alternative to this promotion will be offered.
  • Offer subject to availability. We reserve the right to withdraw or change this incentive at any time.

Whether you prefer to join online or via the telephone, joining Benenden is easy

You can join us online day or night, all year round. All we need are a few personal details, we accept pre-existing conditions so there's no need to provide us with a history of your health. Joining Benenden is quick and simple.  You can pay monthly or annually by direct debit or annually by debit/credit card.

Once you've joined us, you will receive a welcome email within 30 minutes and your welcome pack in the post within 10 days. 

By phone 

If you would like to join via the phone our member enrolment team are waiting to take your call and are happy to answer any questions you may have.

Please call 0800 414 8100

Lines are open 9am to 5pm, Monday to Friday, excluding bank holidays.

See what other services are part of our personal healthcare product. 

Contact us to find out more or request a call back from a member of our friendly team.

Submit your details today and we'll email you about our discretionary healthcare product.